FAQ

1. HOW DO I USE A COUPON?

Subscribers to our email list and other loyal customers who follow us on social media often receive discount coupons. In order to redeem your coupon, simply add the products you would like to purchase to your shopping cart.
If you received a message that your payment did not go through, please check your billing information and personal information. Make sure the information you have entered matches the card.
HOW CAN I PAY FOR MY ORDER? At Myfamilygifts.co , we accept all major credit cards as well as payments made through PayPal. All payment must be made in full before shipment.
Placing an order on our website is very intuitive. Once you have browsed the products through our catalogues, choose and click on the product you would like to order. You will then be taken to a product page where you will purchase and make the order online.
Yes! We ship to most countries all over the world. Please note that the shipping time frame may vary according to the destination you would like your order shipped to.
We offer worldwide shipping through airmail, with two main options of standard free shipping and urgent shipping. The latter one suits for customers who have needs for faster delivery.
Want to know exactly where it is? You can use our tracking tool to track your order and track it until it reaches you. Once your order is shipped, you will receive an email with the tracking order.
If you received the order confirmation, but did not receive the shipping notification then this probably means the order is not out of production yet and has not been shipped. Please note, it will take till 48h after your purchase to get the tracking shipping number.
If you would like to change your address before your order is shipped, please contact us and we will update the address in your order accordingly.
Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 36 hours of the expected delivery, please contact us....
•Standard Worldwide Air Mail - Free Worldwide - FREE •USPS First Class Mail with Tracking 6-11 Business Days (USA Only) - FREE • Super Urgent Shipping & Handling via Fedex
• What is your return policy? You can return new, unopened jewelry sold by myfamilygifts.co 100% Free within 90 days of delivery. Please note that if the return is after 90 days there will be a 30% non refundable fee on all items, shipping and handling expenses and shipping return expenses will not be refunded. You must contact us by sending us an e-mail for the return instructions, if the instructions are not followed correctly we will not be able to issue any type of refund. I received my order but it is not correct. What do I do? If you have any issues with your order, make sure to contact us as soon as possible by sending us an e-mail to support@myfamilygifts.co so that we can move swiftly to correct the problem. • I provided an incomplete/wrong address and my order is being returned. What do I do? If you have any issues with your address, make sure to contact us as soon as possible by sending us an e-mail to support@myfamilygifts.co so that we can move swiftly to correct the problem. Please note that reshipping the order might incur in shipping costs and in the case a refund is requested a 30%
• RETURN POLICY Unsatisfied with my choice ? If you are unsatisfied with your product, please contact us once you get the item and We will be happy to exchange it for free ( under 90 days ) • MY JEWELRY IS DAMAGED, WHAT SHOULD I DO? We are sorry to hear that your order is damaged! We are happy to assist you with any issues, but first our customer service team are obliged to receive a picture from you in order to proceed with a reorder for a free replacement • MY CHAIN SIZE IS INCORRECT, WHAT SHOULD I DO? If the chain length you received is different to the one that your ordered, we will gladly send you a new chain, which can be easily replaced by yourself with a set of pliers. • WARRANTY CONDITIONS At Myfamilygifts.co , we promise the jewelry we sell is of the highest quality. All items are automatically covered with a 90 Day period.Any damage during this period will be covered. Any damage that occurs during this year will be exchange. • I RECEIVED AN INCORRECT RING SIZE, WHAT SHOULD I DO Have you checked our ring size guide? If you find that your ring size is incorrect, we will gladly resize once to any size for free! • I RECEIVED MY ITEM, BUT IT DOESN’T LOOK LIKE I EXPECTED We are sorry to hear that your order is not to your taste. We are happy to offer you to exchange the item for another, If you still doesn’t' want it we will refund the purchase.